A web app runs in the browser: there’s nothing to install, it works on computers and phones, and all users see every change right away. A mobile app is installed from the App Store or Google Play, has access to phone features (push notifications, camera, location, offline mode) and stays on the customer’s home screen. In between sits the PWA, a web app you can add to your phone’s home screen like a regular app.
In practice, you get a product workshop and an MVP scope, UX/UI and user flow design, a web or mobile app build (iOS and Android), integrations with login, payments, a database, your CRM and AI tools, launch on your domain or in the App Store and Google Play, plus ongoing development based on user data.